Introduction

The enclosed statement regarding customers, suppliers and other business partners pertains to how Luis Custom Clothiers (‘the Company”) respects these groups’ concerns about privacy. This privacy statement applies to all entities of Luis Custom Clothiers and is maintained by Luis Custom Clothiers Head office 715 1/2 S Atlantic Blvd Los Ángeles CA 90022 This privacy statement does not address applicants and employees.

This privacy statement can change from time to time and the most current statement is regularly published on the Luis Custom Clothiers website. If Luis Custom Clothiers processes major changes to this policy the customer, supplier or business partner will be kept informed by a notification on our website.

The purpose of this privacy statement is to inform individuals on how the Company securely collects and processes data so that privacy is maintained. Luis Custom Clothiers respects and protects privacy in accordance with the European General Data Protection Regulation (GDPR) and other applicable laws. Further explanation is given here within on what kinds of personal data Luis Custom Clothiers processes, the purpose of processing and how the Company may share personal data with third parties.

What data is being collected?

Luis Custom Clothiers may process the below data for the purposes as described below:

  • Name, address
  • Email address, telephone number
  • Data of birth and age
  • Gender
  • Location
  • Bank account number, credit card details
  • Clothing sizes
  • IP address, Browser ID
  • Behavior on site

This list is not exhaustive and Luis Custom Clothiers may collect and process data that is useful for its services. Not all data above is collected and processed for every customer, supplier and business partners. Often the data is limited to only a few of the above details. The data collected is dependent upon the purpose of processing.

The Company does not collect and process sensitive data such as ethnic and racial origins, political opinions, religious beliefs, trade union memberships, physical or mental health conditions, genetic or biometric details or sexual preferences. Luis Custom Clothiers may use sensitive data such as bank account number. Also, Luis Custom Clothiers may combine received data points in order to develop a profile useful in sending personalized offers and advertisements. Luis Custom Clothiers is aware of the sensitivity and impact on individual privacy and has taken appropriate actions to handle all data carefully.

How does Luis Custom Clothiers collect data?

Luis Custom Clothiers may collect data for the use of products and services. This data may be directly collected or from individuals or from his/her devices. For example, the Company may collect data from or about the individual through the Company’s website, social media pages, customer service email messages upon sign up for Company newsletters and personalized offers, upon purchase of Luis Custom Clothiers product or when individuals register for an account. When individuals purchase a product from Luis Custom Clothiers, the Company may collect his/her registration information, status of order and purchase history. Luis Custom Clothiers may collect information about the individual from other sources such as public databases, third party processors or social media.

4.1 Personal data directly collected from customer, supplier and business partner.

Luis Custom Clothiers collects and processes personal data sourced directly from the customer, supplier or other business partners. These parties have made the choice to provide this data to Luis Custom Clothiers. For example, when parties provide email addresses in order to receive a digital receipt or to conduct business with Luis Custom Clothiers.

4.2 Personal data not obtained directly from customer, supplier and business partner.

Besides the above, Luis Custom Clothiers may collect personal data from these groups, obtained via third parties, as part of the service the Company provides or in connection with legal requirements that are applicable to the Company.

List of third parties Luis Custom Clothiers share their data with are, but is not limited to:

InCore

Salesforce Commerce Cloud

CBFashion

UPC

Salesforce Service Cloud

Moda

TNT

Salesforce Sales Cloud

Bleckmann

Munro

Salesforce Heroku

Remco

Sharmoon

Salesforce Marketing Cloud

Acuity Scheduling

Google Big Query

Litmus

Zapier

Google Analytics Premium

Criteo

Onfleet

Relay42

NexGen

New Voice Media

Awin (affiliate)

UPS

Adyen

Facebook

DHL

Paazl

Instagram

PostNL

Google tag manager

Microsoft Azure

SFExpress

Hotjar

May group (tailors)

Messagebird (Sms)

Intercom

Emailage

JYY

Asoni

How does Luis Custom Clothiers use this data?

Luis Custom Clothiers mainly uses this personal data based upon a contractual obligation, legal obligation, consent or legitimate interest.

Luis Custom Clothiers will process data that is necessary for the performance of a contract with suppliers and other business partners. Luis Custom Clothiers also processes data under the lawful basis of a legal obligation. Based upon legal obligation, the Company may store specific financial data for a period of time to meet requirements set by national tax authorities. Luis Custom Clothiers may also process your data for the purpose of a legitimate business interest such as to strengthen our relationship with these parties. The Company may provide these parties with communications regarding its services that it thinks might interest the parties. The Company takes into consideration the balance between privacy impacts and the Company’s legitimate business interest. Luis Custom Clothiers may process personal data when consented to do so. For example, the Company may lawfully ask these parties for consent to set up a profile in order to send personalized offers. The Company also asks permission to place a cookie on devices in order for the Company to set up profiles and place ads. When Luis Custom Clothiers processes data based on these legal grounds, these parties have the right to object, restrict, erase, access and ask data portability.

Why does Luis Custom Clothiers process this data?

1. To respond to questions, when contacted;

When an individual wants to get in contact with Luis Custom Clothiers, the Company will use this data to reply on the request or question. Luis Custom Clothiers may process your name, email address and correspondence with Luis Custom Clothiers. Luis Custom Clothiers processes this data based on the individuals consent when he/she provided the data.

2. To complete orders and when an account is registered;

Luis Custom Clothiers asks to fill in personal information when an individual wants to complete an order and/or registers for an account. Some of this information is required: title, first name, last name, address, email, password. The information required for a purchase is based on a contractual obligation and to inform the individual about the status of the order. In order to complete a purchase Luis Custom Clothiers may use data for processing payment, delivery, status updates and other communication such as, notification of the delivery status or sending information. Information Luis Custom Clothiers may process is name, gender, contact details, email address, purchase history, bank account details. Personal information and order history are saved on a secure server.

3. For development and improvement of products and services;

For the legitimate interest to develop and improve products and services, Luis Custom Clothiers may collect and process personal data. Based on analysis of customers’ behavior Luis Custom Clothiers can modify its products and services. This customer behavior is based on visitor statistics and how often visitors have clicked on website pages and the items purchased. Luis Custom Clothiers may use third parties such as google analytics to analyze the visitor behavior in order to improve its services. Luis Custom Clothiers may share personal data with third parties who provide Luis Custom Clothiers with web hosting, analysis, payments and other similar services. The personal data Luis Custom Clothiers may use are contact details, email address, payment information, correspondence and technical data from the individuals devices such as IP-address, Browser ID and the pages the individual visited on the Luis Custom Clothiers website.

4. To comply with law and regulations;

Luis Custom Clothiers shall comply with laws and regulations and therefore personal data could be required to comply, for example for legal obligations such as tax purposes. Personal data Luis Custom Clothiers may process are name and contact details.

5. To deliver greater website functionality;

Luis Custom Clothiers may process technical data if an individual uses Luis Custom Clothiers’s website. This technical data is used for managing and improving the websites. If an individual chooses to enter location and preferences the Company processes this data in order to save this for the next visit. Luis Custom Clothiers uses cookies on their website in order to make sure a visit is easy to access and use. Read more about cookies in the cookie policy. Luis Custom Clothiers may process the data that is entered by the individual on our website which is linked to IP address and Browser ID.

6. To connect with parties through social media;

Luis Custom Clothiers makes use of social media accounts such as LinkedIn, Instagram and Facebook. The Company processes data based on consent. If an individual contacts Luis Custom Clothiers through one of the mediums the data is used in order to reply on these messages. If an individual connects through a social media account with Luis Custom Clothiers, the Company may share data with the provider of this account. The information Luis Custom Clothiers shares is governed by the social media provider Privacy Policy. Personal data Luis Custom Clothiers may process are name and email address and the data used in your message. If an individual clicks on one of the icons on the website the individual will be linked through to these third party website. If an individual enters these websites these third parties may be able to place a cookie on the same device. Read more about cookies in the cookie policy.

7. For assessment or acceptance of customers, suppliers and other business partners;

When a customer orders at or supplier or business partner works with Luis Custom Clothiers, the Company may process personal data to assess the identity and screening based on a contractual obligation. Luis Custom Clothiers may process contact details, name, address, email address and bank account information.

8. For executing (contractual) agreements;

Luis Custom Clothiers may process data when a customer purchases items on the website. The data Luis Custom Clothiers processes is based on the transaction such as name, shipping information, bank account details, consent for personalized offers and terms and conditions. Luis Custom Clothiers works with suppliers and other business partners wherefore the Company processes data for invoices, payment information and delivery information. Luis Custom Clothiers processes data such as name, address, email address, telephone number, order history and bank account number. Luis Custom Clothiers processes this data based on a performance of a contract.

9. To show personalized advertisements;

Luis Custom Clothiers may send (recurring) newsletters and marketing or promotional e-mails and/or text messages (e.g. SMS and MMS), such as personalized offers as well as other information of which Luis Custom Clothiers thinks it will be of interest to the individual, if the individual has given consent to receive newsletters and marketing or promotional e-mails and/or text messages specifically.

Consent to receive newsletters and personalized offers via email and/or text messages is not a condition of any purchase. All newsletters and personalized offers sent by e-mail contain an opt-out link in case the individual wishes to unsubscribe from receiving further newsletters and personalized offers at any time. An individual can opt-out of receiving further commercial text messages by responding to any of our text messages with any of the following replies: STOP or CANCEL.

Personal data Luis Custom Clothiers process for sending out personalized offers are data the individuals shared actively with Luis Custom Clothiers such as name, email address and purchase history and data Luis Custom Clothiers obtained based on the individuals interaction with the website. Luis Custom Clothiers may use IP address and Browser ID to track your behavior on our website if you have given consent for accepting cookies.

If an individual does not want to receive these emails anymore the individual is able to withdraw consent at any time or able to unsubscribe from these newsletters and personalized offers via marketing email received.

To whom does Luis Custom Clothiers share personal data?

Luis Custom Clothiers is a global organization and may provide data to other Luis Custom Clothiers stores and offices as this is necessary for the service it offers. This data is processed for administrative purposes. Those countries may not have the same data protection laws as the country in which you initially provided that information. When Luis Custom Clothiers transfers information from or about its or its use of products to other countries, the Company will protect it as described in this privacy policy. By using products parties give consent the transfer of information from or about the individual or use of Luis Custom Clothiers’ products to countries outside of country of residence.

Luis Custom Clothiers may process data to other companies outside of the European Economic Area. If Luis Custom Clothiers processes data with a country that does not ensure an adequate level of protection of data, Luis Custom Clothiers ensures appropriate safeguards are in place such as standard contractual clauses from the European Commission or the US Privacy Shield.

Luis Custom Clothiers has data processing agreements with third parties to ensure that data is applied with the same level of security and confidentiality as by Luis Custom Clothiers. Luis Custom Clothiers has data processing agreements with third parties which defines the rights and obligations regarding GDPR. Luis Custom Clothiers decides for which purposes the third party can process data and the third party is obliged to comply with these instructions from Luis Custom Clothiers.

How long will we store your personal data?

Luis Custom Clothiers shall store data no longer than necessary. Luis Custom Clothiers will only store the data in line with legal retention periods and based on lawfulness of processing.

Luis Custom Clothiers may store personal data to fulfil the legal grounds of a contractual obligation, legal obligation and to prepare, defense or exercise legal claims and in general where Luis Custom Clothiers has a legitimate interest to doing so. Luis Custom Clothiers may also store data which is given through consent.

Minors

Under the age of sixteen (16) Luis Custom Clothiers requests to make a reasonable effort to verify that a parent or guardian has provided the appropriate consent.

What are your rights?

The individual has the ability to request access, restriction, portability, erasure, rectification and file a complaint by contacting info@luiscustomclothiers.com.

If the individual would like to file a complaint, the Company asks that the employee sends an email to info@luiscustomclothiers.com. Please note that you can file a complaint at the Dutch Authority.

The individual has the following rights:

  • Right to access the personal data Luis Custom Clothiers holds at any time.
  • Right to ask Luis Custom Clothiers to correct his or her personal data that is incorrect and to complete incomplete information Luis Custom Clothiers holds about he or she.
  • Right to be forgotten and to object and ask Luis Custom Clothiers to delete personal data if Luis Custom Clothiers has no legal or regulatory obligation to keep this data.
  • Right to restrict personal data.
  • Right to ask Luis Custom Clothiers to provide the employee with a copy of his/her personal data that Luis Custom Clothiers holds.
  • Right to file a complaint with Luis Custom Clothiers or with the Supervisory Authority.

Luis Custom Clothiers shall communicate rectification or erasure of your personal data with third parties unless it proves impossible or involve disproportionate effort. Luis Custom Clothiers shall inform the individual of the third parties should this matter occur.

When the individual exercises a request please elaborate on the personal data Luis Custom Clothiers may process about you by giving Luis Custom Clothiers more background of the personal data. For restriction specify the request to a specific department, process, team, incident or service. Try to include timeframes, names, dates, type of processing and documents to enable Luis Custom Clothiers to process the request as soon as possible. Luis Custom Clothiers will respond to the request within one month of receipt.

Cookies, profiling and withdraw consent

Luis Custom Clothiers may send personalized offers based on account and/or website behavior. Luis Custom Clothiers only send out personalized offers if its consented to receive these offers.

Luis Custom Clothiers uses cookies on its website such as functional, analytical and tracking cookies. Luis Custom Clothiers uses these cookies to make the shopping experience more personal. Luis Custom Clothiers shall only place a tracking cookie if explicit consent is given on the website. Luis Custom Clothiers and third parties are then able to monitor its behavior and can modify advertisements based on interests.

Parties have the right to withdraw consent at any time to unsubscribe from personalized offers via marketing emails. To withdraw consent for tracking and other cookies can be done in the cookie banner. Under ‘preferences’ the cookie settings can be adjusted.

How shall we protect your personal data?

Luis Custom Clothiers has taken appropriate and reasonable organizational and technical security measures in order to ensure the safety of your personal data in its systems. Luis Custom Clothiers shall not process data to third parties unless the Company has a legal ground to do so, for example consent is given or if it is required by law.

Additionally, employees at Luis Custom Clothiers are trained to ensure they handle all personal data with care and strict confidentiality. For staff, personnel access rights have been specified to serve the applicable legitimate purposes required for the individual to perform his or her duties.

Links and Contact details

Luis Custom Clothiers is not responsible for collection and processing of other organizations. This Privacy statement does not address personal data of any third party operating that is linked to Luis Custom Clothiers.

For questions or a request please contact customer service:
Email address: info@luiscustomclothiers.com.